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Your Questions, Answered with Care

Booking is simple and flexible. You can reserve your private chauffeur by phone, email, WhatsApp, or through our online Get a Quote form. Once we receive your request, our team will confirm the details, assign your preferred vehicle, and send you a confirmation message.

Tip: For best availability, we recommend booking at least 24 hours in advance, especially for airport and event services.

OC EVNOW proudly serves Orange County and extends its chauffeured services throughout Los Angeles, Riverside, and San Diego counties, as well as neighboring regions of Southern California.

We also accommodate long-distance and intercity transfers upon request — whether it’s a business trip to Los Angeles or a leisure escape to Santa Barbara or Palm Springs.

Our fleet includes three distinct vehicle classes to meet your needs and preferences:

  • Luxury Sedan / Compact SUV – Perfect for individuals or couples seeking refined comfort and efficiency.

  • Full-Size SUV (Suburban, Yukon XL) – Ideal for small groups or families who value spacious luxury.

  • Ultra-Luxury SUV (Escalade ESV) – For those who desire the ultimate prestige experience in every mile.

All vehicles are meticulously maintained, cleaned before every ride, and equipped with amenities such as bottled water, climate control, and premium seating.

Every OC EVNOW journey includes:

  • A professional, suited chauffeur trained in etiquette and discretion.

  • Complimentary bottled water and in-vehicle amenities.

  • Flight tracking and meet-and-greet service for airport pickups.

  • Assistance with luggage and door-to-door transfers.

Additional requests such as child seats, special amenities, or multiple stops can be arranged upon booking.

Yes. For all airport transfers, our team actively monitors real-time flight status to ensure timely chauffeur arrival.
Your chauffeur will wait 45 minutes for domestic flights and 75 minutes for international flights after landing, allowing ample time for customs and baggage claim.

We kindly ask clients to share their flight details at the time of booking to enable this service.

We understand that plans can change. Here’s how cancellations work:

  • Cancel 24+ hours before ride: Full refund.

  • Cancel 12–24 hours before: 50% charge applies.

  • Cancel within 12 hours or no-show: 100% charge.

For events and large groups, deposits are non-refundable, and full balance payments are required 7 days before the event.
To modify your booking, simply contact us via phone or email — our team will do their best to accommodate changes based on availability.

Our chauffeurs provide a 15-minute courtesy waiting period for standard pickups and up to 45 minutes (domestic) or 75 minutes (international) for airport arrivals when flight information has been provided.

If no contact is made within that time, the booking will be marked as a no-show and charged in full.
Additional waiting time may be arranged and billed in 15-minute increments at the vehicle’s hourly rate.

Yes, absolutely. Our by-the-hour (as-directed) service allows full flexibility for multiple stops, errands, meetings, or sightseeing within your reserved time.
Please inform our team in advance so your chauffeur can plan the most efficient and enjoyable route.

Yes. OC EVNOW provides corporate accounts and business travel programs tailored for executives, frequent travelers, and VIP guests.
Our services include scheduled transfers, corporate events, roadshows, and airport logistics — all managed with professionalism, confidentiality, and care.